Turntables

Coming in for Service

• Appointments no longer necessary, but please wear a mask and practice social distancing when you come.
• Minimum fee at check-in is $195.
• The current backlog is approximately 3 weeks. Rush fee is $100.
• Normal hours are Monday through Friday 10:00 am to 1:00 pm and 2:00 pm to 5:00 pm. (We close for lunch between 1:00 and 2:00.)
  
  We're closed on major holidays and occasionally on other days for various reasons. Check our announcements on the home page to make sure we'll be open.
• Before leaving home we strongly suggest that you check out our map & directions
• A minimum deposit of $195.00 is due at the time your gear is checked in. Most repairs will require parts, for which which an additional deposit may be required.
• We accept cash, check (with valid ID), VISA, MasterCard, American Express, and Discover. We reserve the right to require cash payment at our discretion.
• Customers may also mail payments to our shop address, shown at the bottom of this page.

Estimates

• It takes the time and knowledge of a trained technician to prepare estimates, which is why we charge a modest fee for them.
• Written estimates are available for $195.00. The fee pays for the estimate and is not applied to the cost of the repair.
• We cannot provide estimates over the phone. You must bring your unit to the shop.
• Estimates are subject to the availability of parts and materials.
• Most repairs involve two or less labor hours. We will contact you for approval if a repair will take longer.
• Most repairs are completed within two weeks. Be aware this is an estimate and is not guaranteed.
• CAE Sound is not responsible for changes in price or availability of replacement parts from the manufacturer.
• CAE is not responsible for cables, pedals or accessories that are not specifically declared at the time of check-in.
• More info about costs and fees

Warranty Repairs

We perform repairs under warranty for many manufacturers.

• Read your manufacturer's warranty! Be sure your instrument is still under warranty and that the needed repair is covered.
• A minimum fee of $195 will be charged for repairs not covered under warranty.
• Additional fees apply for large or heavy items such as organs, pianos, Leslies, etc.
• A $35.00 fee is charged if we must research your warranty.
• Provide a copy of your original purchase receipt.
• Provide a detailed, written description of the problem.
• Manufacturers will not pay claims if the findings are no problem found or user error. In such cases you will be responsible to pay our minimum fee of $175.
• More warranty repair information