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Service Costs

  1. Our goal is to assess fees in a fair and transparent manner.
  2. Labor is billed in quarter-hour increments, with a one-hour minimum charge.
  3. The labor rate does not include the cost of parts, materials, shipping and other expenses.
  4. Units that a client or dealer ships in for repair are all subject to handling fees. Handling fees apply to both in and out of warranty repairs.
  5. Some small items weighing less than 3 pounds, like pedals and accessories, may be exempt from the minimum fees
  6. Additional fees apply for large or heavy items such as organs, pianos, Leslies, etc.
  7. Damage due to spills: a two-hour deposit is required. This allows us to clean the unit, stop corrosion, and give a repair estimate if necessary. NO WARRANTY on spill-related repairs!
  8. On-site service calls: $250.00 plus $195.00 per hour. These rates apply to service calls within a 40-mile radius of our shop. Customer is responsible for assuring parking in close proximity of repair. Parking fees and/or bridge tolls will be billed to the customer.
  9. CAE is not responsible for memory or other stored data in units presented for repair.
  10. Data storage is not eligible for warranty coverage.
  11. Help, advice, consulting, by telephone, is available for $65.00 per half-hour, prepaid.
  12. Storage charges apply to items not picked up within 30 days of completion.

Fee Schedule

Labor rate (per hour) $195
Diagnostic check (not an estimate) $95
Rush order surcharge $100
Handling charge (minimum) $35
Packing charge (minimum) $25
Special packing fee $45
Written estimates $195
Service call surcharge (minimum) $250
Service call labor (per hour) $195
Service call mileage $0.67
Tech support via phone (per 15 minutes)
(We do not provide tech support via email)
$35 / $30
Storage (per day after the first 30 days) $3