Keep making beautiful music when you consult with the team at CAE Sound. At our shop, we offer a full musical instrument repair service in San Mateo, CA, and surrounding areas. Our team specializes in restoring new, used, and vintage instruments and gear from every manufacturer. With our mixer repair solutions and other services, you will continue to enjoy your favorite hobby. Reach out to us today for the solution to your repair concerns.
Is your instrument no longer working properly? Whether you are in need of instrument, mixer, or speaker repair, turn to us for the right solution. Our goal is to help musicians everywhere keep their gear alive. We make it easy for you to continue to create beautiful sounds on stage, in the recording studio, and everywhere in between.
We start your service with a full diagnostic check-up ($60) before determining the right steps to take to deliver a complete repair. Our bench repair rate is $125 per hour. Please note that this rate does not include parts, materials, shipping, or other expenses.
In most cases, your instrument repair will also require the use of additional parts. A deposit may be needed for these services.
From keyboards to speakers, our specialists are able to complete repairs for instruments of all ages and varieties. With our services, you will receive expert care of your gear.
There are countless things that can go wrong with your instrument. Our experienced specialists know what to look for during your diagnostics. Once we identify the source of the problem, we are able to deliver a full instrument repair to extend the life of the item.
Most repairs are done within two weeks. While this is the normal timeframe, it may be longer depending upon the availability of repair parts and materials from our vendors. This is an estimated timeframe and is not guaranteed.
Non-warranty estimates are subject to the current availability of parts and materials. We are not responsible for changes in price or availability of any replacement parts.
If your instruments or speakers are still covered under warranty, there are several requirements that must be met before we can perform your repair service. You will need your Original Purchase Receipt, plus a complete "Description of Problem," before warranty instrument or mixer repair service can begin. There will be a $35 fee if we must research your warranty.
Customers should note that "No Problem Found" or "User Error" messages are not covered under Warranty. Our Minimum Bench Fee of $125 will be charged in the case of a "No Problem Found" or a "User Error" determination, or for any other repairs not covered under the Manufacturer's Warranty.
Due to the differences in manufacturer coverage, it is important to know what is included in your warranty plans before you contact us for your instrument or mixer repair. Please read your manufacturer's warranty to learn what is and what is not covered.
Once your repair has been completed, your item must be sent out within 30 days. There is a $10 per day charge on all units that are left more than 30 days after completion. Please note that CAE is not responsible for cables, pedals, or accessories that are not specifically declared at the time of check-in.
Receive a professional musical instrument repair when you reach out to us for your services. At our company, we accept a number of methods of payment for your convenience. These methods include:
To keep your instrument safe when you are shipping it to us, please ensure that you have packaged your items properly. The best way to accomplish this is to use the factory shipping carton. Heavier units must be packed by a professional packing company using foam packing.
Our experience with heavier objects is that they frequently get damaged when shipped UPS. For this reason, we use UPS for items that weigh less than 70 pounds. For smaller items weighing less than 5 pounds, bubble wrap and peanuts work well. Our shipping address is:
For the best results when we ship your items back to you, we use a product called InstaPak Foam. This foam expands to fit the item in the box, absorbing impact as needed.
Contact us in San Mateo, California, to use our repair services for your instruments and speakers. We offer expert solutions to meet your needs.