REPAIR SERVICE


Bench Rate...$125.00 per hour

Diagnostic check out...$60.00

  • Most repairs also require parts which a deposit might be needed.
  • Prices do NOT include parts, materials, shipping or any other expenses.
  • Most repairs are done within 2 weeks or less. This is the normal cycle and may be longer depending upon the availability of repair parts and materials from our vendors. This is an estimated timeframe and is not guaranteed.
  • Non-warranty estimates are subject to the current availability of parts and materials, and we are not responsible for changes in price or availability of any replacement parts.






WARRANTY SERVICE

You will need your Original Purchase Receipt. An Original Purchase Receipt plus a complete "Description of Problem" required before Warranty Service can begin. No exceptions. There will be a $35.00 FEE if we must research your warranty. is charged in the case of a "No Problem Found" or a "User Error" determination, or for any other repairs not covered under the Manufacturer's Warranty.

Please read your manufacturer's warranty
for what is and what is not covered!

Storage: $10.00 per day charged on all units left over 30 days after completion. Accessories: CAE is not responsible for cables, pedals or accessories that are not specifically declared at the time of check-in. Repair service methods of payment include: cash, check (requires valid ID), VISA, MasterCard, American Express, Discover, cashiers check, and money order.

IMPORTANT! "No Problem Found" or "User Error"
are NOT covered under Warranty.







Our shipping address is:

CAE Sound

285 N. Amphlett Blvd.

San Mateo, CA 94401-1805


  • Ship Freight PrePaid. We do not accept Freight Collect packages.
  • Please be VERY careful to ship your unit packaged for a safe trip.
  • We use UPS for items that weigh less than 70 lbs.
  • Our experience with heavier objects is that they frequently get damaged when shipped UPS.
  • For small items weighing less than 5 lbs., bubble wrap and peanuts work well.
  • Heavier units must be packed by a professional packing company using foam packing.






We use the product called InstaPak Foam. It is a foam that expands to fit the item in the box, and it will absorb shock if needed. The problem with bubble wrap and peanuts is that the peanuts move out of the way of heavy objects, and bubble wrap will crush on the first impact leaving no protection for subsequent impacts.