CAE Sound has been helping working musicians keep their gear alive since 1970. We provide excellent service at a fair price, with full, up-front disclosures of our fees and policies.
- Due to COVID-19 precautions, appointments are necessary to deliver or pick up your equipment from our shop in San Mateo.
- We're open Monday through Friday 10:00 am to 1:00 pm and 2:00 pm to 5:00 pm. (We close for lunch between 1:00 and 2:00.)
- Before leaving home we strongly suggest that you check out our map & directions
- A minimum deposit of $150.00 is due at the time your gear is checked in. Most repairs will require parts, for which which an additional deposit may be required.
- We accept cash, check (with valid ID), VISA, MasterCard, American Express, and Discover. We reserve the right to require cash payment at our discretion.
- Customers may also mail payments to our shop address, shown at the bottom of this page.
- It takes the time and knowledge of a trained technician to prepare estimates, which is why we charge a modest fee for them.
- Written estimates are available for $150.00. The fee pays for the estimate and is not applied to the cost of the repair.
- We cannot provide estimates over the phone. You must bring your unit to the shop.
- Estimates are subject to the availability of parts and materials.
- Most repairs involve two or less labor hours. We will contact you for approval if a repair will take longer.
- Most repairs are completed within two weeks. Be aware this is an estimate and is not guaranteed.
- CAE Sound is not responsible for changes in price or availability of replacement parts from the manufacturer.
- CAE is not responsible for cables, pedals or accessories that are not specifically declared at the time of check-in.
- More info about costs and fees
We perform repairs under warranty for many manufacturers.
- Read your manufacturer's warranty! Be sure your instrument is still under warranty and that the needed repair is covered.
- A minimum fee of $135 will be charged for repairs not covered under warranty.
- A $35.00 fee is charged if we must research your warranty.
- Provide a copy of your original purchase receipt.
- Provide a detailed, written description of the problem.
- Manufacturers will not pay claims if the findings are no problem found or user error. In such cases you will be responsible to pay our minimum fee of $135.
- More warranty repair information
More Information for Service Customers