CAE is open Monday-Friday, 10:00 am - 1:00 pm, and 2:00 pm - 5:00 pm, Pacific Standard Time.

WARRANTY SERVICE

An Original Purchase Receipt plus a complete "Description of Problem" are required before Warranty Service can begin. No exceptions. There will be a $35.00 FEE if we must research your warranty.

IMPORTANT! "No Problem Found" or "User Error" are NOT covered under Warranty.

Our Minimum Bench Fee of $125.00 will be charged in the case of a "No Problem Found" or a "User Error" determination, or for any other repairs not covered under the Manufacturer's Warranty.
Please read your manufacturer's warranty for what is and what is not covered!

Reference our general Repair Policy for non-warranty service.

Prices do NOT include parts, materials, shipping or any other expenses.

Most repairs are done within 2 weeks or less. This is the normal cycle and may be longer depending upon the availability of repair parts and materials from our vendors. This is an estimated timeframe and is not guaranteed.

Non-warranty estimates are subject to the current availability of parts and materials, and we are not responsible for changes in price or availability of any replacement parts.

Storage: $10.00 per day charged on all units left over 30 days after completion.
Accessories: CAE is not responsible for cables, pedals or accessories that are not specifically declared at the time of check-in.

Repair service methods of payment include: cash, check (requires valid ID), VISA, MasterCard, American Express, Discover, cashiers check, and money order.

Take special care when shipping Leslie units in for repair. “Z” brackets can get bent during shipment, and careless packaging can result in damage we may NOT be able to repair!

CAE Sound
285 N. Amphlett Blvd.
San Mateo, CA 94401-1805

Ship Freight PrePaid. We do not accept Freight Collect packages.

Please be VERY careful to ship your unit packaged for a safe trip. The best way is to use the factory shipping carton.

We use UPS for items that weigh less than 70 lbs. Our experience with heavier objects is that they frequently get damaged when shipped UPS.

For small items weighing less than 5 lbs., bubble wrap and peanuts work well.

Heavier units must be packed by a professional packing company using foam packing. We use the product called InstaPak Foam. It is a foam that expands to fit the item in the box, and it will absorb shock if needed. The problem with bubble wrap and peanuts is that the peanuts move out of the way of heavy objects, and bubble wrap will crush on the first impact leaving no protection for subsequent impacts.

Use special care with Leslie units. The “Z” brackets that hang the motor in the speaker box often get bent in transit. We recommend that the motors be double-boxed, and if you are sending two, DO NOT ship in the same box. They will crash into each other and cause breakage that we may NOT be able to repair!