CAE Sound, Service and Parts

Please arrange to drop your equipment off during our normal business hours.
Monday to Friday 10am till 5pm, closed between 1-2 for lunch break.

Attention, Clients: PG&E Construction in Our Area!

September 2018 — PG&E is doing some construction in front of our store. There is generally no problem coming from the North (San Francisco), but if you are coming from the South, you may have to detour. We suggest that if you don't have a GPS system, bring a map or print the Google map on our contact page to help navigate the construction mess. Allow some extra time as well.

REPAIR SERVICE

Most repairs also require parts which a deposit might be needed.
Prices do NOT include parts, materials, shipping or any other expenses.
Most repairs are done within 2 weeks or less.
depending upon the availability of parts and materials
Non-warranty estimates are subject to the current availability of parts and materials,
and we are not responsible for changes in price or availability of any replacement parts.

Bench Rate...$125.00 per hour

Diagnostic check out*...$60.00

*Does not include estimate to fix

WARRANTY SERVICE

You will need your Original Purchase Receipt An Original Purchase Receipt plus a complete "Description of Problem" are required before Warranty Service can begin. No exceptions.
There will be a $35.00 FEE if we must research your warranty.
IMPORTANT! "No Problem Found" or "User Error" are NOT covered under Warranty.
Our Minimum Bench Fee of $125.00
is charged in the case of a "No Problem Found" or a "User Error" determination,
or for any other repairs not covered under the Manufacturer's Warranty.
Please read your manufacturer's warranty for what is and what is not covered!

Shipping an Item to CAE Sound

Units that a Client or Dealer Ships in for Repair are all subject to Handling Fees.

Our minimum Handling Charge is $35.00

These Handling Fees apply to both in and out of Warranty Repairs.

It is recommended that Original Factory Packaging is the best packaging for shipping any unit to us for repair. If you use Original Factory Packaging in good condition, then our Handling Charge can be waived. If Non-Factory Original Packaging is used, then our Minimum Handling Fee will be charged. There are NO EXCEPTIONS.

The Minimum Handling Charge can be greater depending on the Quality of the Packaging used to ship the item to us and the Weight of the Item. This Charge is to cover the time it takes to deal with the un-packing and Packing of any unit shipped in for repair, and managing the Packaging materials.
Additional charges may apply to Large or Heavy items weighing over 40Lbs

Sending an Item from CAE Sound

Our Minimum Packaging Charge is $25.00.

Some small Items weighing Less than 3 Pounds, like Pedals and accessories, may be Exempt from the Minimum Fees

Additional Fees for Large and or Heavy Items:

Depending on the weight or size, additional charges may apply, full size organs, pianos, Leslie, ect.
Fees will be charged for the time it takes to properly manage at a rate of $35.00 Per Hour billed in ¼ Hour increments.